Terms & Conditions
RETURN POLICY
There are NO REFUNDS on any orders.
BlackNTellects prides itself on customer service. While we DO NOT provide refunds, we DO offer store credits and exchanges on in-stock merchandise on approved request only. If for any reason you are not satisfied with your order, please e-mail our Customer Service Team at BlackNTellects@gmail.com within 48 hours of receiving your package. You will be contacted by one of our customer service team members within 24 hours to acknowledge receipt of your request.
Please DO NOT return orders without contacting BlackNTellects Customer Service Team. We DO NOT accept return orders without prior approval, and we DO NOT provide refunds. Store credits are issued on an individual case basis and must be approved by management.
PAYMENT METHOD
We accept all major credit cards, PayPal and Apple Pay. Cash will only be accepted during vending events
CUSTOM ORDER
BlackNTellects WILL NOT recreate licensed cartoon character merchandise. All approved custom orders will require a minimum of a 2-week turnaround time and be governed by the terms and conditions of each individual custom contract.
SHIPPING POLICY
READY MADE
In stock items ship within 2-3 business days.
MADE TO ORDER
Please allow 7-10 business days for production, and 2-3 business days for shipping on all made to order items.
TRACKING
All packages are shipped USPS Priority Mail and are insured up to $50. We ARE NOT responsible for any lost packages or delays from packages in transit. We DO NOT replace lost and or stolen packages. Please file a claim with your local carrier with the tracking number provided for any lost or stolen packages.
TRACKING NUMBER
Tracking numbers will be emailed within 24 hours of shipping.
TERMS & CONDITIONS
BlackNTellects welcomes the opportunity to create custom work for individuals, groups and professional organizations.
Copyright
BlackNTellects reserves the common-law copyright to all works commissioned by the client that are created by BlackNTellects, including all reproduction rights and the right to claim statutory